FAQ

Accepted payment methods at aolstecell.co.uk are: PayPal, Credit Card and Debit Card. E-Checks and pending payments usually take 3-4 business days to clear.

No. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck - all without having a PayPal account. Once you're redirected to the Paypal page, click the "Pay with a debit or credit card" tab.

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient will not receive sensitive financial information, such as your credit card number or bank account number. This means you don't have to worry about paying someone you don't know. PayPal was designed from the ground up to be a safer way to send money online. Your financial information will not be sold or shared with any merchant or vendor.

All payment processing is handled by an independent, secure payment processor. aolstecell.co.uk does not provide any information regarding payments. Please review the information below and contact your credit card issuer if the problem persists.

1. Incorrect billing information
2. Insufficient funds
3. Card reported as lost or stolen
4. Card expired
5. Card not activated
6. Card cannot be used to pay for goods/services in an environment where the cardholder is not present (online/via the Internet)
7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
8. Credit limit reached

Payment made by electronic check will clear to PayPal after a few days. The status will be pending and we will not ship your order until it clears.

Please note that business days, excluding Saturdays, Sundays and holidays, are counted in terms of delivery time. For specific delivery time, please visit our shipping page.

In most cases, your items will be delivered within the estimated delivery time. If your package still has not arrived, please contact our customer service via email or submit a request. We will contact you shortly.

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing your order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.

We will usually send you the tracking number within the next business days. If you have any questions, click here to contact us, our customer service center will respond within 24 hours.

For more information, go to Shipping Pages.

RMA stands for Return Merchandise Authorization. Customers who wish to return an item(s) must submit an RMA request. Once an RMA is authorized, customers can return the item(s) by printing the return address on the label.

Items covered by the product warranty can be returned for a refund or exchange.
There are only 5 steps to successfully apply for an RMA.

1. Submit Request Return RMA at here
2. Describe in detail why you want to return the item. For example, what is wrong with the item? Is it broken? A detailed description will help us resolve the issue sooner.
3. Send me a picture or video that better shows the problem in detail.
4. Once you return the item, let us know your desired choice. Do you want an exchange or a refund?
5. Then click Apply and the RMA will be successfully applied. You will receive a response within 1-2 business days.

Absolutely not. You must request an RMA no matter what products you want to return, because we must refund or exchange the products according to the RMA number you receive.

Yes, it is necessary to track the returned product.
Note: aolstecell.co.uk does not take any responsibility for missing returns, therefore a tracking number is required on your end.

Once your RMA is approved, you will receive an RMA with a return address within 1-2 business days. You can print a "Return Shipping Authorization" label with your return address and other information and include it with your package for a refund or exchange.

Tips:

1. It is recommended to perform one full discharge and charge every three months to maintain the battery calibration.
2. Dim the backlight on your screen as much as possible and you can still see, which will help your battery last longer.
3. Turn off all the hardware and programs you're not using. If you don't need them on, turn them off.
4. Change the power setting to portable/laptop or power saver to make the battery last longer.
5. Add more RAM to ensure minimal access to the hard drive.
6. After storing the laptop battery and recharging it may only charge for 10-15 minutes before it says the laptop battery is fully charged. This is common with laptop batteries. To fix this, simply remove the battery from the laptop and then reinsert it to start the charging process again.

Warnings:

1. Automatically running updates on your computer means that certain things are running continuously when you don't need them.
2. Playing CDs and DVDs when the battery is not connected to the charger will drain the battery faster.
3. Don't play games on your computer when the battery is disconnected from the charger, it has to work harder to run all the graphics and other necessary programs.
4. Never plug your laptop into a car charger as a substitute for the laptop battery. You will probably damage or destroy your laptop.
5. Lithium-ion can be damaged if the voltage drops below a certain level. Avoid completely and repeatedly discharging your notebook battery.
6. If you plan to not use your notebook battery for a month or more, fully charge the laptop battery and then store it in a cool place. The laptop battery will discharge during storage and will need to be recharged before use again.

When you buy a new laptop or a new laptop battery, proper charging, discharging, use, and storage will maximize the life and capabilities of your battery. Before you even turn on your laptop for the first time, it's important to know how to charge and care for your battery to get the most out of it.

1. Charging and discharging
   According to CNET writers Asher Moses and Brian Nadel, the first thing you should do with a new laptop is to "let the battery completely discharge (5%) before charging it." Discharging the battery completely (5%) when using it without AC power, then charging it to 100% before using it again helps the battery establish its memory of how much charge it can hold. Do this at least the first two times you use your laptop on battery power, and repeat as often as possible to get the most out of the battery.
2. Storage
   If you plan to use your laptop as a desktop computer most of the time, Rick Broida of PC World suggests removing the battery from the laptop and using only the AC adapter. Only install and charge the battery if you plan to move the laptop and use it without AC power, because "if you leave the laptop plugged in 24/7... the battery rarely, if ever, has a chance to discharge, [so] it loses its ability to hold a charge." Charge the battery before moving the laptop, and if possible, discharge it completely before recharging it.
3. Temperature and climate
   One of the leading causes of battery failure is overheating. Erik Rhey of PC Magazine suggests that overheating can be avoided by using cooling pads and not placing your laptop on soft surfaces, such as pillows or blankets. Some batteries are designed to sense when they get hot and simply not charge if they do, so it's in your best interest to keep your battery cool. Dust getting into your laptop and clogging the cooling fan can also cause overheating problems, so try to keep the area around your laptop clean. Of course, leaving your laptop in a car where it can get too hot can also cause problems, so avoid that.
4. Power settings
   Once you have mastered battery charging, go to your computer's Power Settings in the Control Panel and dim your computer's display, adjust the settings for the display's timeout and laptop's sleep timeout, and see if any advanced settings can help you maximize your battery life.

Usually NO. New batteries are shipped discharged and should be fully charged before use. It is recommended that you fully charge and discharge a new battery two to four times to allow it to reach its maximum rated capacity.
It is generally recommended to charge overnight (about twelve hours). It is normal for the battery to become warm during charging and discharging.
When you first charge a battery, your device may indicate that it is fully charged after only 10 or 15 minutes. This is normal for rechargeable batteries. New batteries are difficult to charge; they have never been fully charged or "broken in". Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from your device and then reinsert it. The charging cycle should start over. This may happen a few times the first time you charge the battery. Don't worry; it is completely normal.

What to do with the battery:

1. Fully charge/discharge the battery for up to 3 cycles before reaching full capacity of a new battery.
2. Fully discharge and then fully charge the battery every two to three weeks to check its condition.
3. Run the device on battery power until it turns off or the low-battery warning appears. Then charge the battery according to the user guide.
4. Remove from the device and store in a cool, dry, clean place if the battery will not be used for a month or longer. Recharge the battery after the storage period.
5. Maintain maximum battery performance by optimizing the power management features of the device. Refer to the user guide for further instructions.

Battery recommendations:

1. Do not short-circuit. Short-circuiting can cause serious damage to the battery.
2. Do not drop, hit, or otherwise abuse the battery, as this may expose the cell contents, which are corrosive.
3. Do not expose the battery to moisture or rain.
4. Keep the battery away from fire or other sources of extreme heat. Do not incinerate. Exposure to extremely high temperatures may cause the battery to explode.

The beauty of a laptop is that it can be easily moved from one place to another. Whether you’re moving your laptop from one room in your house to another or taking it with you on vacation, portability is a key advantage of a laptop. However, portability becomes less important when the laptop battery is no longer rechargeable, because the computer then has to be plugged in all the time. There are three main reasons why a laptop battery won’t charge, and none of them are cheap.

1. Bad battery
   Sometimes a battery refuses to charge because the battery itself is damaged. Whether it is damaged prematurely or is several years old, a bad battery will not charge. Replacing a damaged battery can be expensive, with aftermarket replacements starting at about $100 at the time of publication. If your computer is still under warranty and has a damaged battery, contact the manufacturer to see if the battery can be replaced under warranty. Otherwise, use the age of your computer and the cost of the battery to determine whether it is worth replacing.
2. Bad motherboard
   As with batteries, notebook motherboards can start to malfunction over time, although some can also fail prematurely. In these cases, the part of the motherboard that transfers power from the DC jack to the battery stops working. Unfortunately, this also requires replacing the entire motherboard. Motherboards are usually covered by manufacturers’ warranties, so if your warranty is still valid, you may be able to get a free repair. However, if your notebook is out of warranty, the repair is rarely worthwhile, because replacing the motherboard—after parts and labor—often costs more than the notebook itself.
3. Bad AC adapter
   If the AC adapter is damaged, the battery will not charge properly. Small internal cracks and breaks in the power cord can cause intermittent current to leak into the battery, while a damaged AC adapter forces the computer to run on battery power until the battery is completely discharged. The power cord is the easiest part of the notebook to replace, because there are many universal adapters available. Although a replacement AC adapter is still expensive, it is much cheaper than replacing the battery or motherboard.
4. Troubleshooting
   Troubleshooting a battery that won't charge is rarely a DIY task; without the right tools and knowledge, the only thing you can check yourself is the AC adapter. This can be done by removing the battery from the notebook, plugging the notebook into a wall outlet, and trying to turn it on; if the laptop turns on, the AC adapter is working, but if it doesn't, the AC adapter is bad. If the AC adapter is working, the next step is to take the computer to a certified technician to determine the exact cause—or sometimes the cause—of why the battery isn't charging.

Laptops are designed to charge their batteries when the laptop is connected to an AC adapter. However, after a while, the battery may start to not charge fully, may seem to have a shorter lifespan, or may stop charging altogether. This is quite common: laptop battery technology has not yet been implemented to guarantee long battery life and flawless performance. Unfortunately, there is not much you can do to revive a truly dead battery, except replace it.

1. Remove the battery from the laptop. Look on the sides of the battery. You may find a small panel with three or four LEDs or some kind of label referring to the battery life. Press the button or part of the panel that appears to light the LEDs. If the battery is working normally, you will see one, two, or three "light bars" indicating the battery charge level. If no lights appear when you test the battery, chances are the battery is dead and can no longer accept or hold a charge.
2. Put the battery back in your laptop. Turn it on using the AC adapter. Once you're on the desktop, look for the battery indicator icon in the lower right-hand corner of your screen, near the clock. You should see a picture of a battery. Hover your mouse over the icon to see how much charge is left in your battery. Windows should tell you that the battery is now charging. If there's a red X over the battery, it means that the battery has no charge at all and is probably dead.
3. Go to "Start," "Control Panel," and "Power Options." Check the battery charging tab. If the battery is able to charge, you'll see an indicator that it's charging. If the battery can no longer be charged, you'll probably see a red X over the battery icon. Turn off your laptop.
4. Remove the battery and place it in a plastic zip-lock bag. Place the battery in the freezer compartment of the refrigerator for 24 hours. After 24 hours, remove the battery from the freezer and let it "thaw" for two hours. Replace the battery in the laptop (making sure it's completely dry first). If you're lucky, freezing the battery may bring it back to life—at least for a short while. If the battery is still dead, diagnosis is complete.
5. Replace your battery if all else fails. Visit your computer manufacturer's website to find the exact replacement battery for your make and model of laptop. Buy only new batteries.

To get maximum battery performance, you can follow a few steps:

1. Prevent memory effect - Keep your battery in good condition by fully charging and then fully discharging it at least once every two to three weeks. The exception to the rule are Li-Ion batteries, which do not have a memory effect.
2. Keep your batteries clean - it's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and your portable device.
3. Exercise your battery - don't leave your battery dormant for long periods of time. We recommend using your battery at least once every two to three weeks. If the battery hasn't been used for a long time, replace it with a new battery as described above.
4. Storing your battery - if you don't plan to use your battery for a month or longer, store it in a clean, dry, cool place away from heat sources and metal objects. NiCad, NiMH, and Li-Ion batteries will self-discharge during storage; be sure to charge the battery before use.

Different voltages listed on batteries can be compatible. For example, the voltages from the same pairs below are compatible:
3.6V / 3.7V
7.2V / 7.4V
10.8V / 11.1V
14.4V / 14.8V

Yes. The capacity of the battery does not affect its compatibility in any way. A battery with a larger capacity will simply power the device for longer before it needs to be recharged.
In addition to capacity, it is important to check the dimensions and weight, as sometimes larger capacity batteries can be larger, making them impractical for some applications, even though they are compatible.

Each device listed on our website is linked only to goods/products that are 100% compatible with that device.
If you are still not sure which product is the right one, contact us and we will be happy to help you.